What if I need to cancel my reservation?

In by james

You must cancel reservations 15 days prior to your arrival date in order to receive a refund of your deposit. Cancellations MUST be made via phone calls. All cancellations will be charged a $50 administrative fee.  Cancellations within 15 days forfeits the entire deposit.  Deposits for certain holidays and Fantasy Fest are subject to special refund policies which will be explained to you when you make your reservation.